We strive to provide our users with a delightful experience and best customer support for easy and quick resolution of any query.

Goldmine is an intermediary and works with different software vendors, payment gateway and other service providers for purpose of stock broking and demat operation related services provided to our investors. We have and we address all issues on best efforts basis to provide a delightful experience to our customers.

Level 1

If a customer has any complaints/grievances/query, the customer can approach our helpdesk support team via call or email on below contact details.

Cell: 079 26688224 / 230, Email: helpdesk@goldmine.co.in

Level 2

If the customer’s query is unsolved after a period of 7 days from date of first raising of the issue/query at Level 1 or if customer is not satisfied with the response provided at Level 1, the customer can raise the issue to grievance redressal team via online or office at below.

“Goldmine House” 4 Niranjan Nirakar Society, Near Shreyas Crossing, Ahmedabad 380007
Cell: 079 26688217, Email: grievance@goldmine.co.in

Level 3

If customer is not satisfied with the response provided at Level 2, the customer can write to the Compliance Officer at:

The Compliance Officer
Goldmine Stocks Pvt Ltd
“Goldmine House” 4 Niranjan Nirakar Society, Near Shreyas Crossing, Ahmedabad 380007
Cell: 079 26688219, Email: sukenp@goldmine.co.in

If the complaint is not resolved at Level 3, or if the customer is not satisfied with Goldmine’s grievance redressal, the customer may, approach to SEBI via online SEBI Score Portal at https://scores.sebi.gov.in
a. Register on SCORES portal
b. Mandatory details for filing complaints on SCORES portal
Name, PAN, Address, Mobile Number, Email ID
c. Benefits: Effective communication and speedy redressal of the grievances

After exhausting all available options for the resolution of the grievance, if you are still not satisfied with the outcome, can initiate dispute resolution through the ODR Portal:

SMART ODR: https://smartodr.in/login | Link to SEBI ODR circular