We strive to provide our users with a delightful experience and best customer support for easy and quick resolution of any query. The grievance of the client is understood and every effort is made to resolve the same amicably to the satisfaction of the client.

Goldmine is an intermediary and works with different software vendors, payment gateway and other service providers for purpose of stock broking and demat operations related services provided to our investors. We have and we address all issues on best efforts basis to provide a delightful experience to our customers.

Level 1

• In case any client wants to lodge a complaint at the designated Investor Grievance email id grievance@goldmine.co.in or contact us on phone: 079 6508-8600 / 079 2668-8230 to grievance redressal team or submit physical complaint at head office of the company.

• If customer is not satisfied with the response from grievance team, the customer can escalate their compliant to the Compliance Officer at: Goldmine Stocks Pvt Ltd “Goldmine House” 4 Niranjan Nirakar Society, Near Shreyas Crossing, Ahmedabad 380007

Phone: 079 26688219 | Email: sukenp@goldmine.co.in

Level 2

Approach the Stock Exchange using the grievance mechanism mentioned at the website of the respective exchange.

Exchange	Grievance Email Id	Phone No
BSE	is@bseindia.com	022 2272 8517 / 8097
NSE	ignse@nse.co.in	1800220058
MCX	grievance@mcxindia.com	022 6649 4070

For Demat operation related grievances mentioned on depository’s website.

Depository	Grievance Email Id	Portal Link
NSDL	relations@nsdl.co.in	NSDL
CDSL	complaints@cdslindia.com	CDSL

Level 3

• The complaint not redressed at Stock Broker / Stock Exchange level, may be lodged with SEBI on SCORES 2.0 Portal : https://scores.sebi.gov.in
• Investor can also initiate dispute resolution through the ODR Portal: https://smartodr.in/login
• Online Dispute Resolution (ODR) platform for online Conciliation and Arbitration: If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration
• Steps to be followed in ODR for Review, Conciliation and Arbitration

1. Investor to approach Market Participant for redressal of complaint
2. If investor is not satisfied with response of Market Participant, he/she has either of the following two options:
  i. May escalate the complaint on SEBI SCORES portal
  ii. May also file a complaint on SMARTODR portal for its resolution
3. Upon receipt of complaint on SMARTODR portal, the relevant MII will review the matter and endeavor to resolve the matter between the Market Participant and investor within 21 days.
4. If the matter could not be amicably resolved, then the matter shall be referred for conciliation.
5. During the conciliation process, the conciliator will endeavor for amicable settlement of the dispute within 21 days, which may be extended with 10 days by the conciliator with consent of the parties to dispute.
6. If the conciliation is unsuccessful, then the investor may request to refer the matter for arbitration.
7. The arbitration process to be concluded by arbitrator(s) within 30 days, which is extendable by 30 days with consent of the parties to dispute.