Investor Charter – Research Analyst

• Vision
  Invest with knowledge & safety.
  To provide excellent financial service(s) to our customers and become trustworthy partner in their wealth creation journey.
• Mission
  Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

• To publish research report based on the research activities of the RA.
• To provide an independent unbiased view on securities.
• To offer unbiased recommendation, disclosing the financial interests in recommended securities.
• To provide research recommendation, based on analysis of publicly available information and known observations.
• To conduct audit annually

Onboarding of Clients:

• Sharing of KYC copy & Completing KYC of clients
• Provide information & disclosure(s) to the clients

Disclosure to Clients:

• distribute research reports and recommendations to the clients without discrimination
• To maintain confidentiality w.r.t publication of the research report until made available in the public domain.

1. In case of any grievance / complaint, an investor should approach the concerned Research Analyst and shall ensure that the grievance is resolved within 7 (seven) business days.
2. The grievance of the client is understood and every effort is made to resolve the same amicably to the satisfaction of the client;
   • In case any client wants to lodge complaint through email then it can be write to us on e-mail id: grievance@goldmine.co.in and/or contact us on phone: 079 26688230 / 217 to grievance redressal team.
   • If client is not satisfied with response provided on email, the client can write to compliance officer via email on sukenp@goldmine.co.in and/or call on 079 26688219 or submit physical complaint at;

     ‘Goldmine House’ 4 Niranjan Nirakar Society, Near Shreyas Railway Crossing

     Ahmedabad 380007 Gujarat

   • If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s ‘SCORES’ portal https://scores.sebi.gov.in/ which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
   • Investor can initiate dispute resolution through the ODR Portal: https://smartodr.in/login
   • With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot no. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra(E), Mumbai 400-051
   • Regional Office Address of SEBI : SEBI Bhavan, Western Regional Office, Panchvati 1st Lane, Gulbai Tekra Road, Ahmedabad 380006

DO’s:

1. Always deal with SEBI registered Research Analyst.
2. Ensure that the Research Analyst has a valid registration certificate.
3. Check for SEBI registration number.
4. Please refer to the list of all SEBI registered Research Analysts which is available on SEBI website in the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intId=14)
5. Always pay attention towards disclosures made in the research reports before investing.
6. Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments.
7. Before buying securities or applying in public offer, check for the research recommendation provided by your Research Analyst.
8. Ask all relevant questions and clear your doubts with your Research Analyst before acting on the recommendation.
9. Inform SEBI about Research Analyst offering assured or guaranteed returns.

DON’Ts:

1. Do not provide funds for investment to the Research Analyst.
2. Don’t fall prey to luring advertisements or market rumors.
3. Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.
4. Do not share login credential and password of your trading and demat accounts with the Research Analyst.

As per the SEBI circular no SEBI/HO/MIRSD/ MIRSD-PoD-1/P/CIR/2025/004 dated Jan 8, 2025 and SEBI/HO/MIRSD/MIRSD-PoD/P/CIR/2025/20 dated Feb 17, 2025 the Most Important Terms and Conditions (MITC) to be disclosed by RAs.

• These terms and conditions, and consent thereon are for the research services provided by the Research Analyst (RA) and RA cannot execute/carry out any trade (purchase/sell transaction) on behalf of, the client. Thus, the clients are advised not to permit RA to execute any trade on their behalf.
• The fee charged by RA to the client will be subject to the maximum of amount prescribed by SEBI/ Research Analyst Administration and Supervisory Body (RAASB) from time to time (applicable only for Individual and HUF Clients).
  Note:

1. The current fee limit is Rs 1,51,000/- per annum per family of client for all research services of the RA.
2. The fee limit does not include statutory charges.
3. The fee limits do not apply to a non-individual client / accredited investor.

• RA may charge fees in advance if agreed by the client. Such advance shall not exceed the period stipulated by SEBI; presently it is one quarter. In case of pre-mature termination of the RA services by either the client or the RA, the client shall be entitled to seek refund of proportionate fees only for unexpired period.
• Fees to RA may be paid by the client through any of the specified modes like cheque, online bank transfer, UPI, etc. Cash payment is not allowed. Optionally the client can make payments through Centralized Fee Collection Mechanism (CeFCoM) managed by BSE Limited (i.e. currently recognized RAASB).
• The RA is required to abide by the applicable regulations/ circulars/ directions specified by SEBI and RAASB from time to time in relation to disclosure and mitigation of any actual or potential conflict of interest. The RA will endeavor to promptly inform the client of any conflict of interest that may affect the services being rendered to the client.
• Any assured/guaranteed/fixed returns schemes or any other schemes of similar nature are prohibited by law. No scheme of this nature shall be offered to the client by the RA.
• The RA cannot guarantee returns, profits, accuracy, or risk-free investments from the use of the RA’s research services. All opinions, projections, estimates of the RA are based on the analysis of available data under certain assumptions as of the date of preparation/publication of research report.
• Any investment made based on recommendations in research reports are subject to market risks, and recommendations do not provide any assurance of returns. There is no recourse to claim any losses incurred on the investments made based on the recommendations in the research report. Any reliance placed on the research report provided by the RA shall be as per the client’s own judgment and assessment of the conclusions contained in the research report.
• The SEBI registration, Enlistment with RAASB, and NISM certification do not guarantee the performance of the RA or assure any returns to the client.
• For any grievances,

1. Step 1: the client should first contact the RA using the details on our website : www.goldmine.co.in or following contact details: In case any client wants to lodge complaint through e-mail then it can be write to us on e-mail id: grievance@goldmine.co.in or contact to grievance redressal team on Phone: 079 26688217 / 219
2. Step 2: If the resolution is unsatisfactory, the client can also lodge grievances through SEBI’s SCORES platform at www.scores.sebi.gov.in
3. Step 3: The client may also consider the Online Dispute Resolution (ODR) through the Smart ODR portal at https://smartodr.in

• Clients are required to keep contact details, including email id and mobile number/s updated with the RA at all times.
• The RA shall never ask for the client’s login credentials and OTPs for the client’s Trading Account Demat Account and Bank Account. Never share such information with anyone including RA.

Disclaimer:

“Investment in securities market are subject to market risks. Read all the related documents carefully before investing”.

“Registration granted by SEBI, membership of BASL (in case of IAs) and certification from NISM in no way guarantee performance of the intermediary or provides any assurance of returns to investors”

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