Vision
- Goldmine is a Vision of Leadership, Quality and Astute Advisory incorporated as a Private / Ltd. Company / Partnership / Proprietary Firm. Since 1995, we have consciously constituted ourselves as a conscientious consultant with focus on optimizing investor returns taking into account investment objectives and financial goals.
- Towards making Indian Securities Market – Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.
Mission
- Goldmine was established with a mission to provide trustworthy financial services under one roof. We strive to provide customized solutions for wealth creation and wealth growth resulting in high level of customer satisfaction with uncompromised integrity.
- To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
- To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
- To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.
Details of business transacted by the Depository and Depository Participant (DP)
- Depository participant is an agent of the Depository (NSDL & CDSL), and traders and investors. Essentially, a depository participant means a place that resembles a bank that stores money and conducts transactions. Instead of money, a depository participant acts as a store of assets such as securities. With a DP or depository participant, you can open a Demat account and store securities and then trade with them as your account may be linked with your trading account. Serving as an agent of one or both the NSDL and CDSL, a depository participant helps you manage your assets efficiently.
- A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants – Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available on NSDL | CDSL
Description of services provided by the Depository through Depository Participants (DP) to investors
(1) Basic Services
| Sr No | Brief about the Activity / Service | Expected Timelines for processing by the DP after receipt of proper documents |
|---|---|---|
| 1. | Dematerialization of securities | 7 days |
| 2. | Rematerialization of securities | 7 days |
| 3. | Mutual Fund Conversion / Destatementization | 5 days |
| 4. | Re-conversion / Restatementisation of Mutual fund units | 7 days |
| 5. | Transmission of securities | 7 days |
| 6. | Registering pledge request | 15 days |
| 7. | Closure of demat account | 30 days |
| 8. | Settlement Instruction | For T+1 day settlements, Participants shall accept instructions from the Clients, in physical form up to 4 p.m. (in case of electronic instructions up to 6.00 p.m.) on T day for pay-in of securities. For T+0 day settlements, Participants shall accept EPI instructions from the clients, till 11:00 AM on T day. Note: ‘T’ refers ‘Trade Day’ |
| 9. | Delivery Instruction Slip (DIS) | Depositories to accept physical DIS for pay-in of securities upto 4 p.m and DIS in electronic form upto 6 p.m on T+1 day |
(2) Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include
| Sr. no. | Type of Activity /Service | Brief about the Activity / Service |
|---|---|---|
| 1. | Value Added Services | Depositories also provide value added services such as; · Basic Services Demat Account (BSDA) - Click Here · Transposition cum dematerialization - Click Here · Linkages with Clearing System - Click Here · Distribution of cash and non-cash corporate benefits (Bonus, Rights, IPOs etc.), stock ending, demat of NSC / KVP, demat of warehouse receipts etc. |
| 2. | Digitalization of services provided by the depositories | Depositories offer below technology solutions and e-facilities to their demat account holders through DPs: · E-account opening - Click Here · Online instructions for execution - Click Here · e-CAS facility - Click Here · Online Web-portal of DP - Click Here |
| 3. | Consolidated Account statement (CAS) | CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions) |
Details of Grievance Redressal Mechanism
(1) The Process of investor grievance redressal
| Sr No | Types of Activity / Service | Brief about the Activity / Service |
|---|---|---|
| 1. | Investor Complaint/ Grievances | Investor can lodge complaint/ grievance against the Depository/DP in the following ways: (a) Electronic Mode: Emails to designated grievance email ID of depository Participant on goldmine@goldmine.co.in. The complaints / grievances lodged directly with the Depository Participant shall be resolved within 30 days. (i) SCORES 2.0 (a web based centralized grievance redressal system of SEBI) : https://scores.sebi.gov.in/ Two Level Review for complaint/grievance against DP: - First review done by Designated Body - Second review done by SEBI (ii) Respective Depository’s web portal dedicated for the filing of compliant; NSDL:www.epass.nsdl.com/complaints/websitecomplaints.aspx CDSL: www.cdslindia.com/Footer/grievances.aspx (iii) Emails to designated email IDs of Depository; NSDL: relations@nsdl.co.in CDSL: complaints@cdslindia.com (b) Offline mode: The complaints/ grievances lodged directly with the Depository shall be resolved within 21 days. |
| 2. | Online Dispute Resolution (ODR) platform for online Conciliation and Arbitration | If the Investor is not satisfied with the resolution provided by DP or other Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through by online conciliation or arbitration. Click here: SMART ODR |
| 3. | Steps to be followed in ODR for Review, Conciliation and Arbitration |
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(2) For the Multi-level complaint resolution mechanism available at the Depository Participant
Click Here
Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant
| Sr. no. | Type of special circumstances | Timelines for the Activity/ Service |
|---|---|---|
| 1. | Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges. Participant surrenders the participation by its own wish. | Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email. |