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Escalation Matrix

Details of	Contact Person	Contact No	Email Id	Working Hours (Monday to Friday)
Customer Care	Ms. Shivani Patel	079-26688224 079-26688230	helpdesk@goldmine.co.in	9AM – 6PM
Head of Customer Care	Ms. Birva Gandhi	079-26688218	info@goldmine.co.in	10AM – 6PM
Complaints/Grievances	Mr. Kinjal Kapasi	079-26688217	grievance@goldmine.co.in	10AM – 6PM
Compliance Officer	Mr. Suken Panseriya (Stock Broking)	079-26688219	sukenp@goldmine.co.in	9AM – 6PM
	Mr. Anubhav Mehta (NSDL)	+91 9825606320	anubhav@goldmine.net.in	9AM – 6PM
	Ms. Krutika Naidu (CDSL)	+91 9825306320	krutika@goldmine.net.in	9AM – 6PM
CEO	Mr. Samir Gandhi	079-26688213	samir@goldmine.net.in	11AM – 6PM

(Office working hours on Saturday/Public holiday: 10 AM to 3.00 PM )

In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with regulators: SEBI | NSE | BSE | MCX | CDSL | NSDL

Note: Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI office on toll free no. 1800 22 7575 / 1800 266 7575 or fill complaint at SEBI Scores Portal at https://scores.sebi.gov.in/

After exhausting all available options for the resolution of the grievance, if you are still not satisfied with the outcome, can initiate dispute resolution through the ODR Portal: https://smartodr.in

Basic Services Demat Account (BSDA)

The facility of BSDA with limited services for eligible individuals was introduced with the objective of achieving wider financial inclusion and to encourage holding of demat accounts. No Annual Maintenance Charges (AMC) shall be levied, if the value of securities holding other than debt securities is upto Rs. 4,00,000. For the value of holdings other than debt securities between Rs 4,00,000- 10,00,000, AMC not exceeding Rs 100 is chargeable. In case of securities more than Rs. 10,00,000 regular AMC charges applicable.

Linkages with Clearing System

For actual delivery of securities to the clearing system from the selling brokers and delivery of securities from the clearing system to the buying broker.

e-CAS facility

Consolidated Account Statements are available online and could also be accessed through mobile app to facilitate the investors to view their holdings in demat form.

Online instructions for execution

Internet-enabled services like Speed-e (NSDL) empower a demat account holder in managing his/her securities ‘anytime-anywhere’ in an efficient and convenient manner and submit instructions online without the need to use paper. These facilities allows Beneficial Owner (BO) to submit transfer instructions and pledge instructions including margin pledge from their demat account. The instruction facilities are also available on mobile applications through android, windows and IOS platforms.

E-account opening

Account opening through digital mode, popularly known as “On-line Account opening”, wherein investor intending to open the demat account can visit DP website, fill in the required information, submit the required documents, conduct video IPV and demat account gets opened without visiting DPs office.

Dear Investor,

As you are aware, under the rapidly evolving dynamics of financial markets, it is crucial for investors to remain updated and well-informed about various aspects of investing in securities market. In this connection, please find a link to the SEBI/Exchange’s website where you will find some useful educative material in the form of text and videos, so as to become an informed investor.

SEBI: https://investor.sebi.gov.in/
BSE: https://www.bseipf.com/investors_education.html
NSE: https://www.nseindia.com/invest/how-to-invest-in-capital-market
MCX: https://www.mcxindia.com/Investor-Services/investor-awareness

We believe that an educated investor is a protected investor!!!

Important Notice!!

Scheduled Downtime for System – Unavailability of System/Application(s)

Due to maintenance activity, all our trading/web application(s) shall be unavailable for access from Saturday, September 30, 2023, 06.00 AM to Monday, October 02, 2023.
Please note that our system/application(s) will resume from Tuesday, October 03, 2023.

KMP Details

Sr No	Name of the Individual	Designation	Contact no	Email Id
1	Samir Gandhi	Director	9825606310	samir@goldmine.net.in
2	Kirit Vassa	Director	9825412027	kiritvassa@goldmine.net.in
3	Anubhav Mehta	Director & Principal Officer Compliance Officer (NSDL)	9825606320	anubhav@goldmine.net.in
4	Jayshree Patel	Director	9879506320	equity@goldmine.net.in
5	Suken Panseriya	Compliance Officer (Stock Broking)	9979433181	sukenp@goldmine.co.in
6	Krutika Naidu (CDSL)	Compliance Officer (CDSL)	9825306320	krutika@goldmine.net.in

Details of Client bank Accounts

Details of Goldmine Stocks Pvt Ltd – Client Bank Accounts

Investors are requested to note that Stock broker M/s Goldmine Stocks Pvt Ltd is permitted to receive money from investors through designated bank accounts only named as Up streaming Client Nodal Bank Account (USCNBA). Stock broker (M/s Goldmine Stocks Pvt Ltd) is also required to disclose these USCNB accounts to Stock Exchange. Hence, you are requested to use following USCNB accounts only for the purpose of dealings in your trading account with us. The details of these USCNB accounts are also displayed by Stock Exchanges on their website under “Know/ Locate your Stock Broker.

Name of Bank	Bank Account Number	Name of Account Holder	IFSC Code
HDFC Bank Ltd	00060340004012	Goldmine Stocks Pvt Ltd – USCNB account	HDFC0000006
HDFC Bank Ltd	57500000279131	Goldmine Stocks Pvt Ltd – USCNB account	HDFC0000006
Axis Bank Ltd	922020063846183	Goldmine Stocks Pvt Ltd – USCNB Account	UTIB0000003

In case of investor can deposit funds in your trading account, after successful payment funds shall be automatically updated in your trading account in few minutes. If you do not see funds in your account within the timelines and/or any other query related to funds transfer please contact to our account department via email on accounts@goldmine.co.in

Branch Office

Stock Broker Name	Goldmine Stocks Pvt Ltd
SEBI Reg. no	INZ000182938
Registred Office Address	Unit no. 1110 – 1111, 11th Floor, Block no. 53-E, Dalal Street Building (BSE Tower), Road 5E, Zone-5, Gift City, Gandhinagar- 382355, Gujarat

Branch Name	Branch Address	Contact Number	Email id
Ghantakaran Branch	105, Raipur Kalyan Kendra, Opp New Cloth Market, Raipur, Ahmedabad, Gujarat 380002	9586239238	goldmine.ghantakarna@gmail.com
Himmatnagar Branch	AF-4, Shalibhadra Complex, B/h, Durga Complex, Himmatnagar, Guajarat 383001	027 7224-3180 8866116497	goldmine.himmatnagar@gmail.com
Maninagar Branch	1, Ghanshyam Appartment, B/h Manikanikesh Mahadev, Opp. Maninagar Railway Station, Maninagar, Ahmedabad Gujarat 380008	9825606344	goldmine.maninagar@gmail.com
Bapunagar Branch	26/2, New Arvindnagar Society, Opp. Shayam Shikhar, Bapunagar, Ahmedabad Gujarat 380024	9909026320	goldmine.bapunagar@gmail.com
Manekchowk Branch	2096, Nagji Bhudar ni Pole, Mandvi ni Pole, Manekchow, Ahmedabad Gujarat 380001	9879206345	goldmine.manekchowke@gmail.com
Zaveriwad Branch	2709, Shantinath ni Khadki, Relif Road, Zaveriwad, Ahmebad Gujarat 380001	7567904586	goldmine.zaveriwad2@gmail.com
C G Road Branch	401, Harishikesh-I, Near IDBI Bank Office, Gulbai Tekra, C G Road, Ahmedabad, Gujarat 380006	9909261767	pranav.pandya2609@gmail.com

Risk Disclosure - Trading in Derivative

9 out of 10 individual traders in equity Futures and Options Segment, incurred net losses
On an average, loss makers registered net trading loss close to ₹ 50,000
Over and above the net trading losses incurred, loss makers expended an additional 28% of net trading losses as transaction costs
Those making net trading profits, incurred between 15% to 50% of such profits as transaction cost

Source: SEBI | Study – Analysis of Profit and Loss of Individual Traders dealing in Equity F&O Segment

Complaint Resolution process at GOLDMINE

Transposition cum dematerialization

In case of transposition-cum-dematerialisation, client can get securities dematerialised in the same account if the names appearing on the certificates match with the names in which the account has been opened but are in a different order. The same may be done by submitting the security certificates along with the Transposition Form and Demat Request Form.

SEBI Scores

Filing of complaints on SCORES – Easy & quick

a. Register on SCORES portal

b. Mandatory details for filing complaints on SCORES:

i. Name, PAN, Address, Mobile Number, Email ID

c. Benefits:

i. Effective communication

ii. Speedy redressal of the grievances

To Register on scores portal https://scores.sebi.gov.in/

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Services

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Important Notice!!

Scheduled Downtime for System – Unavailability of System/Application(s)

Details of Goldmine Stocks Pvt Ltd – Client Bank Accounts

Filing of complaints on SCORES – Easy & quick