Business Strategy

Complaint Resolution process at GOLDMINE

Transposition cum dematerialization

In case of transposition-cum-dematerialisation, client can get securities dematerialised in the same account if the names appearing on the certificates match with the names in which the account has been opened but are in a different order. The same may be done by submitting the security certificates along with the Transposition Form and Demat Request Form.

Linkages with Clearing System

The clearing System is for actual delivery of securities to the clearing system from the selling brokers and delivery of securities from the clearing system to the buying broker.

Basic Services Demat Account (BSDA)

The facility of BSDA with limited services for eligible individuals was introduced with the objective of achieving wider financial inclusion and to encourage holding of demat accounts. No Annual Maintenance Charges (AMC) shall be levied, if the value of securities holding is upto Rs. 50,000. For value of holdings between Rs. 50,001- 2,00,000, AMC not exceeding Rs. 100 is chargeable. In case of debt securities, there are no AMC charges for holding value up to Rs. 1,00,000 and a maximum of Rs. 100 as AMC is chargeable for value of holdings between Rs. 1,00,001 and Rs. 2,00,000.

Escalation Matrix

Details of	Contact Person	Contact No	Email Id	Working Hours
Customer Care	Ms. Disha Shah	079-26688224 079-26688230	helpdesk@goldmine.co.in	9AM – 6PM
Head of Customer Care	Ms. Payal Shah	079-26688218	info@goldmine.co.in	10AM – 6PM
Complaints/Grievances	Ms. Bhakti Shah	079-26688217	grievance.goldmine@gmail.com	10AM – 6PM
Compliance Officer	Mr. Suken Panseriya (Stock Broking)	079-26688219	sukenp@goldmine.co.in	9AM – 6PM
	Mr. Anubhav Mehta (NSDL)	+91 9825606320	anubhav@goldmine.net.in	9AM – 6PM
	Ms. Krutika Naidu (CDSL)	+91 9825306320	krutika@goldmine.net.in	9AM – 6PM
CEO	Mr. Samir Gandhi	079-26688213	samir@goldmine.net.in	11AM – 6PM

In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with regulators:

SEBI | NSE | BSE | MCX | CDSL | NSDL

Note: Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

SEBI Scores

Filing of complaints on SCORES – Easy & quick

a. Register on SCORES portal

b. Mandatory details for filing complaints on SCORES:

i. Name, PAN, Address, Mobile Number, Email ID

c. Benefits:

i. Effective communication

ii. Speedy redressal of the grievances

To Register on scores portal https://scores.gov.in/scores/Welcome.html

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